SAGE delivers service and support across Australia with 150+ technicians positioned nationwide and over 100 years of combined experience. From remote diagnostics through our National Operations Centre to rapid field response capability, we're here whenever you need to get your systems back up and running quickly.
Complete Support Coverage
National Operations Centre (NOC)
Field Service Support
Operations & Maintenance Service
SAGE’s National Operations Centre delivers 24/7 remote engineering support across Australia, ensuring business continuity and rapid fault resolution.
Manned 24/7 by Experienced OT Engineering Team
Service offered:
Remote fault diagnosis and resolution - Our NOC team can diagnose and resolve faults remotely
Remote Real-Time Monitoring - We provide remote real-time monitoring of performance and critical assets
Trending Data for Advanced Analysis - Our team analyses trending data for advanced analysis and improvements.
Accelerated Fault Resolution - We accelerate fault resolution through remote diagnostics and local support utilising our national presence.
Triage Events - We ensure that the right resources with the right skills are assigned to the activity.
Preventive Maintenance - Takes one day to complete and is performed from 9.30 am to 5.30 pm (9h30 to 17h30)
Reactive Maintenance
Remote Support Module (RSM)
SAGE's RSM is a portable VPN that provides easy, secure access to your control systems – with no configuration required to your existing network. A simple plug-in of the RSM to any piece of Ethernet-enabled control equipment provides remote expert technician access through the NOC, where our customers can access the remote engineering support they require.
SAGE offers a 24/7 reactive field service department with the support of system engineers to assist with breakdowns and problem-solving solutions. The service department can also complete planned maintenance and preventive measures for equipment and instruments in the field.
Whether you need preventative maintenance programs, 24/7 crisis management or ongoing support, our service teams can tailor solutions to your operational requirements. Tell us about your service challenges.
